1. Protection of minors:
Minors do not have the capacity to contract and all data collection must be subject to the agreement of parental authority who may oppose their retention by the SARL SOLEILdesCAPITELLES.
2. Acceptance of the conditions:
The customer acknowledges having read, at the time of placing the order, the special conditions of sale announced on this screen and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relationship between SARL SOLEILdesCAPITELLES and its client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.
The Customer declares to have the full legal capacity allowing him to engage under these General Conditions and acknowledges having verified that the computer configuration he uses is secure and in working order.
All products comply with the requirements of French law in force.
The photographs illustrating, where applicable, the products do not constitute a contractual document. If errors are introduced, under no circumstances can SARL SOLEILdesCAPITELLES be held liable. The operator strives to guarantee optimum availability of its products. Product offers are valid within the limits of available stocks. But if, however, despite the best efforts of the operator, a product proves to be unavailable after the Customer’s order, SARL SOLEILdesCAPITELLES will inform the customer as soon as possible by email in order to cancel or modify his order.
Automatic registration systems are considered as proof of the nature, content and date of the order. SARL SOLEILdesCAPITELLES confirms the acceptance of its order to the customer at the email address that the latter will have communicated. The sale will only be deemed concluded upon confirmation of the order which is automatically sent by e-mail to the e-mail address provided on the customer account used.
When placing an order, the customer must select the chosen products, add them to his basket, indicating the selected products and the desired quantities. The customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it.
The customer undertakes to read the General Conditions of Sale then in force before accepting them and to confirm the terms and any costs of delivery and withdrawal prior to payment of his order. Confirmation of the order entails acceptance of the GCS and forms the contract.
Any modification of the order by the customer after confirmation of his order is subject to the agreement of the Operator.
The operator reserves the right not to validate the customer’s order for any legitimate reason, in particular in the event that:
• The customer would not respect the General Conditions in force at the time of his order
• The customer’s order history shows that sums remain due under previous orders;
• L’une des précédentes commandes du client fait l’objet d’un litige en cours de traitement ;
• Le client n’a pas répondu à une demande de confirmation de sa commande que l’exploitant lui a fait parvenir.
The information provided by the customer when placing the order (including name and delivery address) is binding on the customer. Thus, the responsibility of the operator cannot in any way be sought in the event that an error when placing the order prevents or delays delivery/delivery.
With the exception of any mention to the contrary appearing in these General Conditions and without prejudice to the right of withdrawal provided for by applicable law, the customer’s orders are firm and final.
A digital invoice is made available to the customer in the “history and details of my orders” section.
5. Delivery: Metropolitan Francestrong
The shipping costs are offered to you from 150€ of purchase on our site www.soleildescapitelles.fr for a delivery to Metropolitan France.
The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order. They will depend on the delivery option chosen, the amount of the order and the country of delivery.
In accordance with the internal regulations of Colissimo and/or Chronopost or its partner subsidiaries for delivery outside Metropolitan France, in particular concerning volume and weight constraints depending on the quantity ordered, we reserve the right to ship by another mode of delivery in correlation with the quantity ordered. Road transport for example.
After order confirmation, SARL SOLEILdesCAPITELLES undertakes to deliver all the references ordered by the buyer within a maximum period of 5 working days. All orders placed with SARL SOLEILdesCAPTIELLES are intended for the personal use of customers. Customers or recipients of the products are prohibited from any partial or total resale of the products. SARL SOLEILdesCAPITELLES de facto disclaims all legal liability if the payment of taxes was not made by the customer.
Delivery is made by Colissimo and/or Chronopost and/or carrier within the service operating time slot. Any delays do not entitle the buyer to claim damages. In the event of absence, a third person authorized by the customer may receive the said package. Always check your package upon arrival.
In the case of apparent defects, the buyer has the right of return under the conditions provided for in this document. Are considered as cases of force majeure releasing the seller from his obligation to deliver: war, riot, fire, strikes, accidents, health crises and the impossibility of being supplied. The goods always travel at the recipient’s risk and peril.
In case of missing products or degradation, indicate the reservations of use.
If the customer wishes two places of delivery, in this case he must place two orders, with the related delivery costs.
For delivery to a relay point, the customer has a period of 10 working days to pick up their package at the relay point. If, however, the Customer does not pick up his package within the time allowed, the transport costs related to the new shipment of his order will be entirely at his expense.
You have 7 days (from receipt of the items) to form an opinion and only on non-food products. In the event of an exchange or refund, return the new item(s) in its (their) original packaging, undamaged, accompanied by all possible accessories, instructions for use and documentation to the following address:
SARL SOLEILdesCAPITELLES – 5, rue Mistral – 30190 CASTELNAU-VALENCE – FRANCE
In the event of exercise of the right of withdrawal, SARL SOLEILdesCAPITELLES is required to reimburse the sums paid by the customer, free of charge, with the exception of the cost of return to reality. The refund is made within a maximum period of 15 days.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
– The supply of goods made to the consumer’s specifications or clearly personalized.
– The supply of goods likely to deteriorate or expire rapidly.
– The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
– The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
The price is expressed including VAT in Euros (€). The price indicated on the product sheets does not include transport. The price displayed in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and the EEC Zone (European Economic Community). This price includes the price of the products, the costs of handling, packaging and storage of the products, the costs of transport and commissioning.
Shipping in France and abroad :
Invoicing of products including tax, plus shipping costs (Colissimo formula followed and/or Chronopost) for delivery in the EEC zone and excluding tax for countries outside the EEC zone.
The price invoiced to the customer is the price indicated on the order confirmation sent by SARL SOLEILdesCAPITELLES.
The price of the products is payable in cash on the day of the actual order.
To facilitate your purchases, we provide you with 3 different payment methods . Your account will only be debited once the order has been validated. Payment is made by: a – bank card bearing the initials CB/Visa/Mastercard/e-carte Bleue, b – Bank transfer or c – bank cheque.
a – Payment secured by debit card
A secure payment area: your credit card details are encrypted by the SSL protocol via a recognized banking group – Banque Populaire du Sud – and never pass through sur le réseau. Payment is made directly to the bank. The “SOLEILdescapitelles” Company has no access to this data under any circumstances.
Secure payment – CYBERPLUS PAYMENT Banque Populaire group.
On www.soleildescapitelles.fr we use the secure payment system CYBERPLUS PAIEMENT of the Banque Populaire du Sud. We do not collect or store your credit card information. The transaction takes place on the Banque Populaire du Sud servers. To learn more, we invite you to read the explanation below.
The payment method offered in CYBERPLUS PAYMENT is SSL secure payment. This payment protocol is standard and recognized worldwide for the protection of data transmitted over the Internet. It is available on almost all browsers (Internet Explorer V3.02 and later from Microsoft, Navigator V1.1 and later from Netscape,…).
The card data you enter (number, expiry date, etc.) is encrypted before sending your item to the CYBERPLUS PAIEMENT payment server.
What is a secure payment?
A secure payment means that the transactions carried out on the Internet network are protected against unauthorized interception and also against unauthorized modifications and alterations of the original content of the messages.
What is Data Encryption?
To encrypt data is to make data secret. This involves transforming the letters that make up the message into a succession of numbers, then making calculations on these numbers so that the recipient can decrypt them: this operation is called encryption. Encoding a message in such a way as to make it secret is called encryption. The reverse method, consisting of finding the original message, is called decryption.
What does SSL mean?
“Secure Socket Layer”: secure form completed by the buyer when entering their banking information. The encryption keys used are 128 bits. The protocol used is compatible with the most common browsers such as Internet Explorer, Mozilla or NetScape.
The course of a transaction
The payment process is carried out in 4 steps described below. After filling your cart, you click on one of the payment methods we offer. You are automatically connected to the CYBERPLUS PAIEMENT payment server which asks for bank details in order to be able to request authorization from its bank. The data required are:
– Card number
– Expiration date
– Visual cryptogram (the last 3 digits of the number on the back of the card)
Upon receipt of the authorization response, CYBERPLUS PAIEMENT simultaneously sends a response to our server as well as a receipt on your screen. The CYBERPLUS PAIEMENT server sends the transaction for capture in the bank.
Exchanges between CYBERPLUS PAIEMENT and you are encrypted. Only the CYBERPLUS PAIEMENT server knows your credit card number.
b – Payment by bank transfer
The buyer selects the products he wishes to order in the “shopping cart”, modifies if necessary (quantities, references, etc.), and informs of the desired pick-up location. Then, the buyer chooses the method of payment of his choice: “Payment by bank transfer”.
Finally, the last step offers him to check all the information, read and accept these general conditions of sale by ticking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. This last click forms the final conclusion of the contract.
Upon validation, the buyer receives an order form confirming the registration of his order. In order to finalize his payment and validate his order, the buyer must contact his bank in order to make the transfer corresponding to the amount of his order to the bank account of SOLEILdesCAPITELLES, the details of which are communicated to the buyer. Upon receipt of the transfer, the order will be validated and the buyer will be informed by e-mail. SOLEILdesCAPITELLES will deliver the order to the place and date chosen by the buyer, subject to receipt of the transfer corresponding to the order.
c- Payment by bank check (in this case, the processing of your order will take longer because it will not be effective until payment has been received.)
You can print your order form that you have previously completed online, and send it to us, dated and signed with the mention “good for agreement” accompanied by your payment by check payable to SARL SOLEILdesCAPITELLES, by mail to following address: SARL SOLEILdesCAPITELLES – 5, rue Mistral – 30190 CASTELNAU-VALENCE.
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers no explanation is given to us. This refusal will then lead to the cancellation of the order and the customer will be notified by e-mail. Furthermore, SARL SOLEILdesCAPTIELLES reserves the right to refuse any order from a customer with whom there is a dispute.
This contract is subject to French law. SARL SOLEILdesCAPITELLES cannot be held liable for damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same applies to any modifications to the products resulting from the manufacturers. The liability of SARL SOLEILdesCAPITELLES will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products. difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of: a professional association in the sector, a consumer association or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the “brief period” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, the Commercial Court of Nîmes (30) has exclusive jurisdiction, regardless of the place of delivery and the method of payment accepted.
SARL SOLEILdesCAPITELLES guarantees that all the food products selected are made in France. As far as food is concerned, the consumption dates indicated must be respected by the customer.
In all cases, SARL SOLEILdesCAPITELLES cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt, the liability of SARL SOLEILdesCAPITELLES is systematically limited to the value of the product in question, value to its date of sale and this without any possibility of recourse against the brand or the company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art. 1641 and following of the civil code).
The lack of information leads to the non-validation of the order. In accordance with the law “Informatique et Libertés” article 34 of the law of January 6, 1978 amended in 2004. The customer has a right to access, modify, rectify and delete data concerning him, which he can exercise with SARL SOLEILdesCAPITELLES by contacting: email@example.com.
All personal data or personal information collected about you is necessary for the management of your order, as well as the improvement of the services and information that we send you.
In addition, SARL SOLEILdesCAPITELLES undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.